User Profile and Ratings

user rating system

By implementing a user rating system similar to those used by ride-sharing companies in the A Heart 2 Help app will foster trust, accountability, and reliability within the community. By providing users with a platform to rate and review their experiences, the A Heart 2 Help app will empower them to make informed decisions when seeking or providing real-time assistance, ultimately promoting a positive and supportive user experience.

Empowering Trust & Reliability

A Heart 2 Help’s Robust User Rating and Profile System

Rating Scale

The A Heart 2 Help app uses a five-star system to rate interactions on quality, reliability, professionalism, and satisfaction, with five stars for excellence and one for poor service.

Post-Interaction Rating

After an interaction between users, both the helper and the person receiving assistance can rate each other. This process ensures a fair and balanced evaluation of the experience from both perspectives.

Anonymous Ratings

To encourage honest feedback, the rating system will be anonymous. Users will not be able to see who specifically rated them, maintaining fairness and minimizing potential biases.

Detailed Feedback

Users can leave comments or suggestions with their rating, offering details on their experience, areas for improvement, or appreciation for exceptional service.

User Profiles

Each user’s profile will prominently display their overall rating. This visibility helps others make informed decisions when selecting a helper or requesting assistance.

Reporting System

A Heart 2 Help has a reporting system for users to report misconduct or safety concerns, enabling administrators to investigate and act accordingly.

Be a Heart 2 Help Hero

Join A Heart 2 Help’s community of dedicated volunteers. Together, let’s create positive impact & spread kindness to those in need.