Safety

Safety First: Your Well-being is Our Priority

At A Heart 2 Help, we value your safety above all else. We have taken extensive measures to ensure that our platform remains a secure and trustworthy space for every user. Your peace of mind is paramount, and we are committed to maintaining the highest standards of safety and protection throughout your journey with us.

Privacy and Data Security

Protecting your personal information is fundamental to us. We adhere to strict data protection protocols, and all data transmitted through our app is encrypted to safeguard your privacy. Your personal details, conversations, and interactions are treated with the utmost confidentiality, and we do not share any information with third parties without your explicit consent.

Verification Process
For added security, we have implemented a comprehensive verification process for all our users. Upon registration, individuals are required to upload a photo ID with a picture, ensuring that only genuine users are part of our community. We may also incorporate background checks from reputable third-party companies, providing an additional layer of reassurance for both those seeking help and those offering assistance.
User Accountability
We encourage a strong sense of responsibility and accountability among our users. If any behavior raises concern, we promptly investigate and take appropriate action to maintain a safe environment. We urge all members of our community to report any suspicious or inappropriate activity, ensuring swift resolution and fostering a culture of trust and respect.
In-App Communication

If you are a resident of California, you have the right to request that we do not sell your personal information to any third parties. To exercise this right, please contact us using the information provided in section 7 of this Privacy Policy.

GPS Positioning

To optimize assistance, our app employs GPS positioning to identify and connect users with nearby needs. However, your exact location is never disclosed to other users, preserving your privacy while still enabling timely responses and support.

Removing Assistance Requests

We understand that circumstances may change, and you may no longer require assistance. You have full control over your requests, and with a simple press of a button, you can remove or cancel them, notifying others that your needs have been addressed.

Safety Tips and Resources

To further ensure your safety and well-being, we provide safety tips and guidelines within our app. These resources empower you to make informed decisions while engaging with other users and offer valuable insights on staying secure in all interactions.