Privacy Policy

Effective Date: [December 11, 2023]

1. Introduction

Welcome to A Heart 2 Help, LLC (“Company,” “we,” “us,” or “our”). At A Heart 2 Help, LLC, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you use our mobile application (“App”) and related services.
By accessing or using our App, you consent to the practices described in this Privacy Policy. Please take a moment to review this policy carefully.

2. Information We Collect

We may collect the following types of information when you use our AppU+003a
2.1 Personal Information:
When you create an account or use our services, we may collect personal information such as your name, email address, and date of birth. We also require valid government documents for identity verification, which are collected using a third-party API called WithPersona.com. Please refer to WithPersona.com’s privacy policy for additional information on their data handling practices.

2.2 User-Generated Content:
Our App allows users to submit requests for assistance, including user information and location data.

2.3 Payment Information:
For payment processing, we work with Stripe. When you make payments through our App, Stripe collects and processes your payment information. You can review Stripe’s privacy policy for more details.

2.4 Analytics:
We collect metrics and usage information, including data from Google Analytics and Heap Analytics, to help us improve our services and user experience.

3. How We Use Your Information

We use your information for the following purposes:

3.1 Provide Services:
To provide you with the services you request through our App, including connecting users in need with volunteers.

3.2 Identity Verification:
To verify the identity of users and helpers, we use WithPersona.com’s verification service.

3.3 Payments:
To process payments through Stripe for services offered through our App.

3.4 Analytics:
To analyze and improve our App’s performance, functionality, and user experience.

4. Data Security

We take data security seriously. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

5. Age Requirement

Our services are intended for individuals aged 16 and older. We do not knowingly collect personal information from individuals under the age of 16.

6. Third-Party Links

Our App may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of these third-party websites or services.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes to this policy will be posted on this page, and the revised policy will be effective immediately upon posting. We encourage you to periodically review this Privacy Policy.

8. Contact Us

If you have any questions or concerns about our Privacy Policy or our data practices, please contact us at:

A Heart 2 Help, LLC

Email: Bcoleman@aheart2help.devcubix.com

9. Consent

By using our App, you consent to the terms of this Privacy Policy.